Frequently Asked Questions (FAQs) You may find answers for FAQs here. For any further question, please feel free to contact us as one of the following ways.

Security and Privacy Site is Introduction

Online Support We would like to support you directly online through msn or yahoo messenger to help you with the hotel information, reservations and other related problems. The staffs would be available every Weekday (Monday to Saturday), from 8 am to 5 pm (GMS +7). We mostly use English. Please ask for help in French or Japanese if needed.

Support by E-mail Please send us your questions and comments via our email address. We will response to them within 24 hours

Support by Phone For Reservation, please call our Reservation Department at (84-510)923-??? Monday through Saturday, 8 am to 5 pm. If you need quick response when you are beyond the time, please call our Reception Department at (84-510)923-923 or FAX to (84-510)923-??? For any other concerning problems, please do not hesitate calling us at ???

Lost and Found Please use the following form to fill in your information and lost item. We woud check with the House Keeping Department and response to you as soon as we could.

Guest Satisfaction Survey Please take a moment to complete the survey to let us know about your impressions and comments about our hotel.